One of casinoandsportbook.com top priorities is to make sure that our members are well looked after. We offer 24 hour technical support, 7 days a week. If you are having any technical problems please contact via the following mediums:
Toll-Free Phone: 1-888-685-7619
Non Toll-Free Phone: 1-268-480-1658
Fax: 604-684-0391
E-mail: [email protected]
Security for our customers has always been one of our top priorities. casinoandsportbook.com and EFS Caribbean both use the SSL Protocol to provide privacy and reliability between two communicating applications. SSL uses 128 bit encryption which ensures server and client authentication. This is done through encrypted algorithms and cryptographic keys.
What all this means is that before any data is sent from the client to the server, or vice versa, the data is encrypted and then sent. This will make it impossible for anyone to break this code and gain any confidential information.
Who do I contact about my concerns?
If you have any questions or concerns about how the casino is run please feel free to send you inquiries to our casino manager at [email protected]. He will gladly help you out with any issues you may have. As well, our betting limits may not stay the same forever. If you would like any further information on this please e-mail our casino manager.
Is gambling on the Internet legal?
Every region throughout the world has different laws, so we can't really answer that question. To be sure you should contact your local legal representatives to answer any related questions.
What do I do if I get disconnected?
If you happen to be in the middle of a game and you get disconnected for some reason, there is no need to panic. Your exact state will have been saved when you return to casinoandsportbook.com. So you can continue exactly from where you left off. This only applies if you are in the middle of a game or placing a wager. We want you to be protected from any accidental monetary loss.
How are the odds created for the casino games?
The odds for both real money and playing for fun modes are created by a random number generator which comes from our server. For all card-based games, the deck or decks of cards are shuffled prior to each hand being dealt.
EFS Caribbean is the third party company which casinoandsportbook.com uses to conduct all real money transactions. This includes all foreign currency exchanges and also provides a secure gateway when setting up a casinoandsportbook.com account.
What is my PIN number and how do I get it?
Your Personal Identification Number (PIN) is required before you can withdraw any funds from casinoandsportbook.com. It is a further step in securing that only you can access money in your account. This number will be sent via email only, and this will happen a few minutes after you create your account.
What license is required for casinoandsportbook.com to function?
casinoandsportbook.com uses software from the Casino Affiliate Network, which is licensed through the government of Antigua and is allowed to operate a casino and sportsbook operation under the supervision of the government of Antigua.
Do I have to pay taxes on my winnings?
Paying taxes on your winnings all depends upon the jurisdiction in which you reside. casinoandsportbook.com will not provide details of individual's net proceeds or losses. This is up to the individual to declare to the proper authorities.
How old do I have to be to play for real money?
No one under the age of 18 years will be allowed to play for real money. We have provided a play for fun version of casinoandsportbook.com for those who are under the age of 18 or reside in a jurisdiction which prohibits Internet gaming.
If you reside in Canada, or you are under the age of 18, you will automatically be placed in our play for fun game and will not be allowed to play casinoandsportbook.com for real money. This is due to the current gaming laws in those areas.
Playing for fun means that the real money aspect of casinoandsportbook.com will be left out. Obviously the funds are not real and any verification will not be required. This costs you nothing and is here solely for your entertainment.